01
Tell us about your business
Describe your customers, work, and the problems that keep showing up.
Tell us what happens day to day. We’ll turn it into a clear, developer-ready plan—with none of the technical guesswork.
01 / Business records
02 / Roles
03 / Lifecycle
04 / Linked requirements
REQ-014 · proposals
REQ-021 · assigned work
The path is intentionally simple
You explain your business. The structure happens behind the scenes.
01
Describe your customers, work, and the problems that keep showing up.
02
Walk through a real customer journey in the words your team already uses.
03
We surface questions only when the answer changes how the CRM should work.
04
Confirm the plan before it becomes a developer-ready specification.
What you leave with
Your business reality becomes a clear set of documents that people can actually build from.
01 / plain language
A clear, human-readable picture of how the CRM will support your business.
Business flow
Inquiry → site visit → estimate → job complete
02 / build detail
The precise records, rules, screens, permissions, and workflows to build.
Lifecycle rule
Accepted estimate / immutable pricing
03 / implementation
One normalized brief for a developer or implementation system—without duplicate instructions.
Acceptance condition
GIVEN an assigned technician / THEN only assigned jobs appear
The discipline behind the plan
Good CRM design is not a list of extra features. It’s a careful filter between what your business says and what software truly needs.
Business truth
“Techs should only see their jobs.”
“Quotes can’t change after approval.”
“We miss follow-up calls.”
DECISION FILTER / 01
What you explicitly tell us.
What must exist for that to work.
What needs a safe follow-up.
Build-ready architecture
Ready when you are
Leave with the plan to build a CRM that is useful on day one—not a generic system you have to reshape later.
Begin guided discoveryPlain language in. Structured CRM requirements out.